Privacy Policy

Skywater Escapes

 

 

Last Updated: [Current Date - e.g., July 3, 2025]

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At Skywater Escapes, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us when you use our website, book our properties, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy.

 

Information We Collect

 

We collect various types of personal information to provide and improve our services to you.

a. Personal Information You Provide Directly:

When you make a booking, inquire about our properties, or communicate with us, you may provide us with:

• Contact Information: Name, Email Address, Phone Number, Mailing Address.

• Booking Details: Travel Dates, Number of Guests, Special Requests.

• Payment Information: Details required for processing payments (e.g., credit card details).

• Sensitive Personal Information: Only when specifically required for legal compliance or to accommodate special needs (e.g., for guest registration with local authorities, specific accessibility requests). We will always inform you if such information is required and the purpose for its collection.

b. Information Collected from Third-Party Platforms:

When you book our properties through third-party platforms like Airbnb, we receive your booking details and relevant personal information as shared by that platform, subject to their privacy policies.

c. Automatically Collected Information (Website Usage Data):

When you visit our website, we may automatically collect certain information about your device and Browse activity, including:

• IP Address

• Device Type

• Browser Type

• Operating System

• Referring URLs

• Pages Viewed and Time Spent on Site

 

How We Collect Your Information

 

We collect information through the following methods:

• Directly from You: Via our website booking forms, contact forms, website chat, and WhatsApp conversations.

• From Third-Party Platforms: When you book through platforms like Airbnb.

• Automatically: Through cookies and similar tracking technologies on our website.

 

How We Use Your Information

 

We use the collected information for the following purposes:

• To Process and Manage Bookings: To confirm your reservations, process payments, and manage your stay.

• To Communicate with You: To send booking confirmations, updates, essential information about your stay, and to respond to your inquiries and special requests.

• To Provide Customer Support: To assist you before, during, and after your stay.

• To Personalize Services: To tailor our offerings and communications to your preferences.

• For Legal Compliance: To fulfill our legal obligations, including guest registration with local authorities and adherence to tax regulations.

• To Prevent Fraud: To protect our services and properties from fraudulent activities.

• To Improve Our Website and Services: To analyze website usage, understand user behavior, and enhance our online presence and offerings.

 

Disclosure of Your Information

 

We may share your personal information with the following third parties, strictly for the purposes outlined in this policy:

• Payment Processors: To securely process your payments. These third parties have their own privacy policies governing their services.

• Property Management & Staff: Including cleaning services and on-site property managers, to facilitate your stay and maintain the properties.

• Local Authorities: For legal compliance and guest registration requirements as mandated by local laws in Goa and Mukteshwar.

• Marketing & Analytics Services: To help us analyze website usage and improve our marketing efforts. This typically involves aggregated or anonymized data.

• Airbnb: When you book through Airbnb, your information is shared according to Airbnb's Privacy Policy.

We do not sell your personal information to third parties.

 

Data Storage & Security

 

• Storage Location: Your personal information is stored on secure servers.

• Security Measures: We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, strict access controls, firewalls, and regular security audits. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

 

Data Retention

 

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements as mandated by legal authorities.

 

Your Data Protection Rights

 

You have certain rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal data we hold about you.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

How to Exercise Your Rights:

To exercise any of these rights, please contact us directly at: skywaterescapes@gmail.com. We will respond to your request in accordance with applicable laws.

 

Cookies and Tracking Technologies

 

• Use of Cookies: Yes, we use cookies and similar tracking technologies on our website to enhance your Browse experience, analyze site usage, and improve our services.

• Types of Cookies: We use necessary/essential cookies (for website functionality), analytical/performance cookies (to understand how our site is used), and functional cookies (to remember your preferences).

• Managing Preferences: Most web browsers allow you to manage your cookie preferences through their settings. You can typically set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

 

Children's Privacy

 

Our services are not intended for children under the age of [e.g., 16]. We do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected personal information from a child under this age, we will take steps to delete such information from our records.

 

International Data Transfers

 

Our website is hosted on Wix, a trusted platform that may involve data storage and processing on servers located outside of India. While using such platforms, we rely on their security measures and compliance with data protection standards to safeguard your information during international transfers.

 

Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at:

Email: skywaterescapes@gmail.com